![]() Most times we will give you an RA number (Return Authorization). Please contact us as soon as possible if your order was received incorrectly, damaged, or defective. If the product was shipped for free, the charge will be deducted from refund, unless the reason for the return is outside normal circumstances. Please pack the product safely for the journey back to us. Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. If you placed your order on Amazon or eBay, we advise issuing the return request from your account on the platform of purchase - our Customer Service team will process a refund upon receipt of the item(s). If you decide you'd like to return an item, please contact your Sales Rep, chat us, or give us a call. That’s why we offer an easy return policy to take the stress out of purchasing from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. Please don't hesitate to reach out or call us directly at 77. If you have any questions, comments, or concerns, we want to know. Our shipping, sales, and customer service teams are always striving to create the best experience for you. Our Bottom line: We care! This is something we take very seriously, because it's what you deserve. Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines. We are here to put your mind at ease and make your transaction smooth and enjoyable! As musicians ourselves, we want to make sure everything gets to you the way it should, every time. We realize that the online ordering of guitars and instruments, in general, can be a nerve-racking experience. The CME Difference: CME's mission is to make sure your shipment will arrive quickly, carefully, and correctly. You read that right! Any orders over $30 ship for free!* Note: Due to differences in wood grain, the item you receive may not exactly match the item in the photos. Headstock Logo: Protégé Logo - Silver MOP Decal Soprano sized and built with a mahogany top, back and sides, you'll enjoy this ukulele's bright, balanced, and happy tone with each strum.įingerboard Side Inlays: 1.5mm Dots - White ABS To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.The U1MS is one of Córdoba's most popular ukuleles, perfect for beginners and enthusiasts. The weight of any such item can be found on its detail page. ![]() Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. ![]() This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund.
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